At MRP AGRO LIMITED, we strive to provide high-quality products and ensure your satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1. Eligibility for Returns
You may request a return within 3 days from the date of delivery, provided that:
- The product is unused, unopened, and in its original packaging.
- You have proof of purchase (receipt or order confirmation).
2. Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., food grains).
- Customized or special order products.
- Products marked as final sale.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@mrpagro.com with your order number and reason for return.
- Receive Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number, along with return instructions.
- Pack the Item: Securely pack the item in its original packaging and include a copy of your receipt and the RA number.
- Ship the Item: Return the item to the address provided in the return instructions. You are responsible for the return shipping costs.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7 business days.
Note:
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you need to exchange a product for a different size or item, please follow the return process outlined above and specify your desired exchange in your return request. Once we receive the returned item, we will process your exchange.
6. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
MRP AGRO LIMITED
Email: info@mrpagro.com
Website: www.mrpagro.com